The Fabric Workshop and Museum is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FWM’s culture embraces diversity within the workplace, and outside, and welcomes all candidates to apply, without fear of discrimination.
To apply for a job opportunity at The Fabric Workshop and Museum (FWM), please follow the instructions for your desired open position listed below. For all general inquiries, email [email protected].
Visitor Services Assistant
The Fabric Workshop and Museum (FWM) is a contemporary art museum, with an internationally-acclaimed Artists-in-Residence (AIR) program, located in Center City, Philadelphia. Founded in 1977, FWM encourages artists at all stages of their careers to experiment with new materials and new media in a veritable living laboratory. FWM is easily accessible via public transit and is steps from Reading Terminal Market and blocks from Chinatown and historic City Hall.
FWM immediately seeks two (2) Visitor Services Assistants who will be responsible for providing a high-quality museum experience in an efficient and friendly manner. Visitor Services Assistants are ambassadors of FWM and act as our visitors’ first point of contact with the museum. Visitor Services Assistant provide exceptional communication and customer service skills and should enjoy interacting with a diverse audience.
Currently, the two positions are part-time (the first is 11 hours total working Thursday and Sunday; the second is 10 hours total working Saturday and Sunday), onsite, and require weekends, with the possibility of telework based on the City of Philadelphia’s COVID-19 policies. The rate is $14/hour and benefits include vacation time and sick/personal days, paid holidays, access to an employee assistance program, FWM membership, FWM Museum Shop employee discount, American Alliance of Museums membership.
– Prepare Museum for visitation at the beginning of day and close at end of day.
– Ensure a high quality of service and a positive visitor experience through participation in the full cycle of visitor experience at FWM, including customer service, visitor safety, and museum information.
– Work with FWM’s education, exhibitions, development and communications teams to ensure that information about FWM’s history, exhibitions, and programs are accurate and effectively shared with the public.
– Address the needs of FWM Members, VIPs and special visitors in an appropriate and timely manner, and escalate difficult and sensitive visitor issues to the supervisory level when necessary.
– Assist callers and guests on site with information about admission tickets, cancellations, and member discount codes.
– Communicate in a productive and effective way to Supervisor on all visitor-related issues, and interdepartmentally during monthly staff meetings.
– Perform light housekeeping to maintain professional appearance of all public areas and front- and back-of-house Visitor Services areas.
– Handle ticketing system operations and maintenance, including reporting technical issues to Communications Manager.
– As assigned by the Supervisor, assist Exhibitions department with research for upcoming exhibitions or artists projects, contribute data entry into CollectionsSpace or other database records, and send interdepartmental communications to prepare Visitor Services for upcoming exhibitions and programs.
– Assist in Museum Shop as needed.
– Perform other responsibilities as needed and assigned by Supervisor.
– Prior front desk, museum, or gallery experience with extensive knowledge of modern and contemporary art strongly preferred.
– Superb customer service skills, professionalism, and flexibility.
– Experience in retail and Point of Sale systems.
– Strong computer skills, including Microsoft Office and preferably QuickBooks Point of Sale.
– ShowClix or other ticketing system experience a plus.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Physical Demands and Work Environment:
– Frequently required to stand
– Frequently required to walk
– Continually required to sit
– Continually required to utilize hand and finger dexterity
– Occasionally required to climb, balance, bend, stoop, kneel or crawl
– Continually required to talk or hear
– Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
– Occasionally required to lift/push/carry items up to 50 pounds
Interested candidates should address a letter of interest, resume and contact information for 3 references to hiring manager Alec Unkovic, Exhibitions Manager, at [email protected] Kindly include “Application: Visitor Services Assistant” in the subject line of your email. Your letter of interest should indicate if you are interested in being considered for only one of the two shifts, or for either. Application Deadline: Sunday, April 18, 2021.
After applications are reviewed, selected applicants will be contacted for interviews. If you need assistance, contact Jessi Melcer, Human Resources Manager, at 215-561-8888 x234 or [email protected]
The Fabric Workshop and Museum is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. FWM’s culture embraces diversity within the workplace, and outside, and welcomes all candidates to apply, without fear of discrimination.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Offers of employment are contingent upon the return of a satisfactory background check.
The Fabric Workshop and Museum (FWM) seeks students with an interest in Philadelphia’s arts and cultural community. Our interns are college sophomores, juniors, seniors, and graduate/post-graduate students who volunteer their time to gain first-hand experience in the programming and administration of a contemporary art museum and collaborative workshop.
Under the supervision of a staff member, interns assist with regular departmental activities and specific programmatic activities as assigned. Internships typically commence with the start of each semester and run through the end of the semester, however, there is no set deadline for applications. Interns are required to commit 10 hours minimum per week.
To apply for an internship opportunity at The Fabric Workshop and Museum (FWM), please email application materials (outlined below) to [email protected] with “Internship Application” in the subject line.
- Development Intern: Will work with the Development department, which oversees fundraising initiatives for FWM. The Development Intern will supply administrative support on activities including: grant writing for government, foundation, corporate, and individual sponsorship; cultivating museum membership; and helping to organize and staff events. Excellent writing skills are required. Some art history knowledge, non-profit management, or arts administration background is preferred.
- Education Intern: Will work with the Education department to assist with school group planning for the academic year; tours for adults, school groups, and family workshops; education program evaluation; and developing, assembling, and distributing educational packets.
- Finance Intern: Will work most closely with the Controller and senior administrative staff who are responsible for overseeing such activities as executing accounts payable & payroll; performing reconciliations; preparing grant reports for Development staff; managing the annual audit; and performing cash projections. Finance Intern duties will include processing weekly bills, copying and filing, compiling data into reports in Excel or Word, and other duties as assigned. Excellent organizational skills are required. An interest in accounting, business, and nonprofit management a plus.
- Museum Store Intern: The Museum Store Manager markets a wide selection of unique, artist-designed, functional objects created on-site at the Museum. This internship is an excellent opportunity to work in a non-profit arts organization, while simultaneously learning about general sales and marketing skills. The intern will work closely with the Manager, with an emphasis on developing an aggressive marketing plan, increasing annual sales, and establishing inventory control procedures. Marketing knowledge or business management knowledge is preferred; computer literacy is essential.
- Photo/Video Intern: The Photo/Video Intern will assist with tasks under the responsibility of the AV Department. This includes photo/video documentation of current events at FWM, from artists’ projects, education activities at the Museum, to assisting with set up of multi-media equipment. The intern will also assist with processing, editing, cataloging, and entering meta data of AV files to FWM’s Digital Asset Management system. Practical knowledge of photography, videography, and Adobe software—including Bridge, Photoshop, Lightroom, Premiere, and some database programs—is required.
- Studio Intern: The FWM Studio staff works with artists-in-residence on research, planning, and execution of artist projects. The Studio intern will have an opportunity to work in a creative and unique environment with experienced art professionals. Candidates should have a strong interest in art, be detail-oriented, work well with their hands, and be self-motivated. Studio internships are offered on an as needed basis.
Internship applicants must submit:
- Cover letter stating the reason for applying and what the applicant hopes to gain from the internship experience
- List of relevant coursework
After applications are reviewed, selected applicants will be contacted for interviews. Only candidates chosen for an interview will be contacted. EOE.